ConversationIntelligence—100%conversationcoverage
Conversation quality goes unmeasured — the manager listens to a random 1–2% of calls and cannot see exactly where deals are lost or which reps stray from the script. The AI analyzes 100% of calls and chats with a scorecard per rep — every lost deal and conversion growth point becomes visible.
Call and chat analysis — manager scorecards, funnel control, recommendations. Every conversation becomes data: a scorecard and recommendations for every rep.
The cost of manual work
Conversation quality goes unmeasured — the manager listens to a random 1–2% of calls and cannot see exactly where deals are lost or which reps stray from the script.
What AI changes
The AI analyzes 100% of calls and chats with a scorecard per rep — every lost deal and conversion growth point becomes visible.
Operating model
- Conversation quality goes unmeasured
- Spot-check listening — 1–2% of calls
- Every conversation becomes data
- A scorecard and recommendations for every rep
How we built it
Diagnostic
We mapped how conversations were controlled — spot-check listening of 1–2% of calls. We locked the outcome metrics: share of calls analyzed and funnel conversion.
Prototype on real data
The first working loop on real calls and chats — transcription and scorecards — within 1–6 weeks.
Production & support
We took it to production: 100% of conversations analyzed, a scorecard and recommendations per rep, funnel control live.
What came out
Igor Golikov
Vitaly Kust
AICONIC.agency — full-cycle AI content production
Classic production means weeks of shooting and editing with budgets in the hundreds of thousands, where every revision costs more money and the number of options is limited. AI production delivers the first concept in 24 h with unlimited iterations, cutting timelines and cost severalfold (50+ projects, clients from fashion brands to Ruki Vverh).
