FranchiseesupportagentforRails&Sleepers
The network’s partners are supported by hand and only during business hours — a franchisee’s question waits hours or days for an answer, the partner loses momentum, and curators drown in repetitive requests. The AI agent answers 80+ locations around the clock and closes up to 80% of questions without a human — a partner gets an answer in seconds, not days.
A franchisee support AI agent — round-the-clock answers for the network’s partners (80+ locations). The agent answers partners 24/7 with detailed responses.
The cost of manual work
The network’s partners are supported by hand and only during business hours — a franchisee’s question waits hours or days for an answer, the partner loses momentum, and curators drown in repetitive requests.
What AI changes
The AI agent answers 80+ locations around the clock and closes up to 80% of questions without a human — a partner gets an answer in seconds, not days.
Operating model
- Partners are supported by hand
- Answers only during business hours
- Answers partners 24/7
- Gives detailed answers
- Up to 80% of questions closed without a human
How we built it
Diagnostic
We mapped the franchisees’ typical questions and the network’s knowledge base. We locked the outcome metrics: answer speed and the share of questions closed without a human.
Prototype on real data
The first working loop on real partner questions — within 1–6 weeks.
Production & support
We rolled the agent out across the network: 80+ locations supported 24/7, with up to 80% of questions closed without a human.
What came out
Igor Golikov
Vitaly Kust
Serial production of power electronics
Mass serial production of power electronics is a fine line between yield and expensive scrap: a process error on a production run costs tens of thousands of dollars and derails deliveries. The team set up the line from scratch (Schottky diodes, patent RU 122204), and we bring that factory experience into manufacturing AI projects, where CV delivers 95–99% inspection accuracy versus 60–80% for a human.
