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A digital agent team for a photo booth network
Photo booth network, 400+ locationsIoT · Monitoring · Telegram · LLM

Adigitalagentteamforaphotoboothnetwork

8 engineers keep 400+ booths running by hand: a breakdown surfaces via a customer complaint, service trips span half the country, and every booth’s downtime is direct revenue loss. 24/7 auto-monitoring catches a failure before the customer does and resolves up to 80% of incidents remotely, cutting the team from 8 to 1 operator and payroll by 4x.

Brief

A digital team of AI agents for a photo booth network (400+ locations) — hardware, call center, locations, reviews, tasks. One operator runs the network instead of 8 engineers: 24/7 auto-monitoring, payroll down 4x.

Context

The cost of manual work

8 engineers keep 400+ booths running by hand: a breakdown surfaces via a customer complaint, service trips span half the country, and every booth’s downtime is direct revenue loss.

What AI changes

24/7 auto-monitoring catches a failure before the customer does and resolves up to 80% of incidents remotely, cutting the team from 8 to 1 operator and payroll by 4x.

Before → After

Operating model

Before
  • 8 engineers keep the network running by hand
  • Service trips and manual hardware checks
6 weeks
After
  • +8 → 1 operator
  • +24/7 auto-monitoring
  • +Payroll down 4x
What we did

How we built it

01

Diagnostic

We mapped how 8 engineers kept 400+ booths running by hand. We locked the outcome metrics: failure detection time and the share of incidents resolved without a trip.

02

Prototype on real data

The first working monitoring loop on the real booth fleet — a failure visible before a customer complaint — within 1–6 weeks.

03

Production & support

We scaled the digital agent team across the whole network: hardware, call center, locations, reviews and tasks. Up to 80% of incidents are resolved remotely.

Results

What came out

8 → 1

operator instead of engineers

−4×

payroll

up to 80%

incidents resolved remotely

Project team
IG

Igor Golikov

Project lead

VK

Vitaly Kust

Tech lead

Next case

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